It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all clients and professionals, booking appointments through Zenoti are subject to the following terms: 

Cancellation, Modification, and Rescheduling

Guests are required to cancel, modify, or reschedule their services at least 24 hours before the appointment to avoid a penalty. Guests who cancel, modify, or reschedule within 24 hours of an appointment will be charged 50% of the full-service price booked. Guests who cancel, modify, or reschedule their services within 2 hours of an appointment will be charged 100% of the full-service price booked.

Appointments that are booked within the 24-hour period are still subject to this policy.

As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking.

To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.

Late Arrivals

Guests who are more than 20 minutes late, do not show, or do not call, will be charged 100% of the full-service price booked. If a guest is 10 - 20 minutes late to an appointment, our technicians reserve the right to shorten the appointment; however, guests will be charged 100% of the full-service price booked.

Wrong Location

Guests that arrive at a different location than where their appointment is booked will be charged 50% of the full-service price booked if they are unable or unwilling to get to the correct location regardless of whether or not we are able to accommodate the guest for services at the new location.


Please prepare to pay via a physically present card or Apple Pay during your visit as we do not accept cash payments for services. Cards are required at the time of payment to reduce the risk of fraud. Under our cancellation policy, we require a card on file at the time of booking; however, this card will only be charged in the event of a late cancellation. We cannot accept Mastercard Debit or Maestro cards at this time. Tips are greatly appreciated and are preferred via cash, Venmo, or Cash App. We will accept gratuity via card. If you have questions, call us at (380) 210-2719. (380) 210-2719.

Damaged Polish

Your nails will be beautiful and long lasting after a trip to our salons! As a guarantee, we offer a seven-day complimentary fix if your gel polish chips or lifts within one week of your service. Email photos of your damaged polish to support@thewnailbar.com, and our Customer Experience team will schedule your repair service. This policy does not apply to regular polish or children's services.


We cannot guarantee products used in our services are nut-free or have not been cross-contaminated with nut products.

Inclement Weather Policy

In the case of inclement weather, we closely monitor conditions and recommendations by the National Weather Service. For Columbus and Indianapolis locations, shops will close if the area is declared a Level 3 emergency or above. For Cleveland locations, shops will close based on local authority recommendations. Guests will never be charged in the case of shop closures.

For Level 2 emergencies, we may adjust the operating hours for our shops. Impacted guests will be contacted and will not be charged for service cancellations or rescheduling.

If changes are made to the shop schedule or shops are closed, we will provide a minimum of two hours notice prior to appointment times. 

If our shops remain open as normal, our cancellation policy remains in place. Guests with questions can give us a call at (380) 210-2719.

Child Services

Please note, minors must always be accompanied by a parent or guardian while in our salons. We do not recommend gel polish for child services due to the size of the nail bed. Our fix policy does not apply to child services.


We are an all-natural nail bar. What does this mean? We do not work on, nor do we have the tools to remove the following: acrylic, hard gel, gel builder, or anything that would require a drill. We reserve the right to turn clients away. Need dip removed? Book The Comeback Mani service. You will be charged the full-service fee for a cancellation due to having acrylic on when you arrive for your service. Drills are extremely harmful to your nails. We'd love to get your nails strong and transition you out of having acrylics, just ask us how!


Please note, we uphold the highest level of cleanliness and sanitation practices required by the Ohio and Indiana state Boards of Cosmetology. We reserve the right to refuse service if the nail technician believes there is a risk of fungal or bacterial infection. Please note that you will be charged 100% of the full-service price booked for a turnaway due to a suspected fungal or bacterial infection.